I'm in the middle of a move right now. Another chapter, another life adventure, and rather than sit twiddling my thumbs in the gap between the old life and the next one, I took on a small design project to fill it. A quick one, a week or three, just enough to keep my hands busy while everything I own sits in cardboard boxes. And it was somewhere in the research for that client, knee-deep in competitor sites and the usual inspiration trawl, that I started noticing the same thi

I'll be honest with you. I am genuinely, embarrassingly excited about the 2026 World Cup. Not necessarily all of England's squad choices. We won't get into that. But come June, I will be glued to every match, probably shouting at a screen somewhere and pretending I knew Tuchel's tactics all along. So when I started seeing articles about the eye-watering costs fans are facing, and then watched a BBC News report on New York essentially suing FIFA over the whole thing, I couldn'

Nobody sits you down at the start of a design career and gives you the honest version. You get the technical stuff, the software tutorials, the design principles, the portfolio advice. What you don't get is someone pulling you aside and saying, look, here's what this actually feels like, and here's what to do about it. So consider this that conversation. I'm writing this for two groups of people. Those just starting out, finding their feet in their first studio or agency role

Most of us have used a product and thought, "who on earth designed this?" A button you can't find, a checkout process that takes seventeen steps, an app that feels like it was built for a very specific type of robot and nobody else. It's maddening. And yet, teams pour months into building these things. The culprit, more often than not, is designing for features instead of people. This is where design thinking comes in. Not as some mystical creative discipline reserved for peo

There's a moment every UX designer knows well. You're staring at a mountain of user feedback, a dozen half-finished prototypes, and a deadline that's closer than it has any right to be. You know the design isn't quite right, but you're not sure why. And you definitely don't have time to run another round of user testing to find out. This is where AI stops being a buzzword and starts being genuinely useful. I want to be upfront about something. I was sceptical. For a while, I

Let's be honest. Case studies have a reputation problem. They tend to read like a corporate brochure wrote itself: vague metrics, suspiciously round numbers, and a client quote so polished it could only have been drafted by a PR team. You know the type. These aren't those. What follows are genuine stories from global clients who had a real problem, invested in getting the UX right, and came out the other side with measurable results. Some of the outcomes are impressive. Some